Moorestown Eye Associates, your local Eye Doctors, serving all of your family's vision care needs.

I have been a patient of Moorestown Eye Associates for a couple years now. I most recently purchased contacts from here in October of 2019 following my annual eye appointment. I have since had trouble with the Biofinity lenses, finding my eyes to feel rather irritated when wearing them. Upon calling I was told I could receive credit for returning my unopened boxes towards my new contacts as long as there was no writing on the boxes. The only issue with was that upon receiving the boxes in October I had filled in the small circles on the side of each with black ink which served the purpose of advising me of which box had the correlating script for each eye. I was told I was unable to receive credit since I had filled in a circle on each box and if I wanted to receive the new contacts for my eyes which would relieve the irritation I had been having that I would need to instead pay the full price for each new box. I was very disappointed to find out that something as simple as me filling in a circle on each box ruined my chance of receiving new contacts for a almost complete refund as I would have only had to pay $20 if I had received credit for returning each box and not done so. After expressing my dissatisfaction with the policy, I received a call from the office and was told that the owner would look into the policy and that I could come back to pick up the new contacts and that they would cover the $20 charge for the difference in boxes. I greatly appreciated them making my concerns their own and going to tremendous measures to help me despite not having to. I now can wear the new contacts for the remaining 6 months and be relieved of my eye irritation and sensitivity. I still recommend to all patients reading the store policies carefully as things which may seem minor can have a great deal of impact in the future. Thank you Moorestown Eye Associates!